You may return an item in its original conditions with the original packaging included to us for refund or exchange within 30 days of receiving. You will need to pay the shipping for the return unless the item was defective or damaged or an error made by us. Any worn or used item will NOT be accepted, and will be returned to the buyer. All returns must be authorized by us.
- Please email us for asking Return Authorization. We will email you the Return Authorization with a RAM number.
- Please send the package attaching the copy of the packing slip by UPS or FedEx ground, or USPS Parcel Service with a confirmation number.
- Please provide the tracking number of your return to us.
After a return has been received, it could take up to 2-3 business days to process. The refund will be credited to your account.
If the item you'd like to exchange is available when your return has been received, it will be shipped out within 1-2 business days. If the item is not available, a refund will be issued.